This policy applies to purchases made from laroche-posay at larocheeposalife.com in the United States.
United States shipping
Standard Shipping is free. Orders are normally processed within 1–2 business days. Estimated transit time after shipment is 4–6 business days. Weekends and U.S. federal holidays are not business days.
Tracking
Tracking information is sent to the email address used for the order after shipment.
Address changes
If the shipping address is incorrect, contact us as soon as possible. We cannot guarantee an address change after shipment.
Delays, loss, damage, or misdelivery
Carrier delays and events outside our control can affect estimates, so no absolute delivery date is promised. Contact us with the order number if tracking stalls, the carrier reports a loss, an item arrives damaged, or the package is delivered incorrectly. We will review the available order and tracking information and explain the next steps.
Contact
Email: Support@larocheeposaylife.us
Phone: (463) 342-6433
Address: 1101 L St NW, Washington DC 20005, United States