This policy applies to purchases made from laroche-posay at larocheeposalife.com in the United States.
30-day return window
You may request a return within 30 days after delivery. Items must be unused, in their original condition, and returned in the original packaging. Include the order number or other proof of purchase.
Eligible return shipping
Contact us before sending an item back. For an eligible return, we cover return shipping and provide the return method or a prepaid label.
Damaged, incomplete, or incorrect orders
Contact us promptly with the order information and clear photos if an item arrives damaged, is missing, or is not what you ordered.
Refund timing
After the return is received and approved, we issue the refund to the original payment method within 10 business days. The bank or payment provider may need additional time to post the credit.
Changes and cancellations
Contact us as soon as possible before shipment. We cannot guarantee a change or cancellation after processing begins or the order ships.
Contact
Email: Support@larocheeposaylife.us
Phone: (463) 342-6433
Address: 1101 L St NW, Washington DC 20005, United States