This policy applies to purchases made from laroche-posay at larocheeposalife.com in the United States.
How long does shipping take?
Processing is normally 1–2 business days. Standard Shipping is free, and estimated transit after shipment is 4–6 business days. Weekends and U.S. federal holidays are excluded.
How do I track an order?
We email tracking information after shipment.
Can I change or cancel an order?
Contact us before shipment as soon as possible. A change or cancellation cannot be guaranteed after processing begins.
Can I return an item?
You may request a return within 30 days after delivery. The item must be unused, in original condition, and in the original packaging.
When will I receive a refund?
After an eligible return is received and approved, we issue the refund to the original payment method within 10 business days. The payment provider may need additional posting time.
What if an order is damaged, missing, or incorrect?
Contact us with the order information and clear photos. We will review the issue and explain the available resolution.
Which payment methods can I use?
Use any method shown in the live checkout. Checkout is presented in USD.
How do I contact the store?
Use the details below and include the order number for order-related questions.
Contact
Email: Support@larocheeposaylife.us
Phone: (463) 342-6433
Address: 1101 L St NW, Washington DC 20005, United States